Cancellation & refunds

• Open My orders, select the order and tap Cancel order. You can cancel any time before the order is shipped.
• Once an order has shipped it can no longer be cancelled. You can instead return or exchange it after delivery, as per our Returns & exchange policy.
• Please do not refuse a cash on delivery parcel at the door. Repeated refusals may switch off cash on delivery for your account.

In rare cases we may need to cancel an order, for example if:

• An item is out of stock or fails our quality check before dispatch.
• There is an obvious pricing or listing error.
• We cannot deliver to the address or pincode provided.
• The order appears fraudulent or breaches our Terms & conditions.

We will let you know by SMS or email, and any amount you paid is refunded in full.

• UPI, cards, net banking and wallets: refunded to the original payment method. We start the refund immediately; your bank usually credits it within 5 to 7 working days.
• Cash on delivery: nothing is charged if an order is cancelled before delivery.
• Returns: see the refund section of our Returns & exchange policy.

• If money was deducted but your order was not confirmed, the payment is automatically reversed by your bank or our payment partner, usually within 5 to 7 working days.
• If a payment reaches us after the order was released, we refund it automatically in full.
• Items in an unpaid order are held only for a short time and then released, so your bag stays ready if you want to try again.

If a prepaid parcel comes back to us because it could not be delivered, we refund the order value (excluding delivery charges) once it reaches our warehouse.

If you have not received a refund within the time above, contact us with your order number and we will check it with our payment partner.

You can reach our support team through the Contact us page.