Returns & exchange

The standard window is 15 days from the date of delivery. Some products have a different window, and a few are not returnable. The exact terms for each product are shown on its product page, next to the delivery details, before you buy.

Your order keeps the terms that were shown when you placed it, even if a product's policy changes later.

To be eligible, the item must be:

• Unused, unwashed and unaltered, in the same condition you received it.
• Returned with all original tags attached and in its original packaging, including any dupatta, lining, belt, latkan or accessory that came with it.
• Free of perfume, makeup, stains or signs of wear.

Items that do not meet these conditions may be sent back to you after our quality check.

• Products marked "Not returnable" on the product page.
• Items that have been stitched, altered, customised or tailored at your request.
• Unstitched fabric that has been cut.
• Free gifts and items bought on a final-sale offer that states it cannot be returned.

1. Contact our support team within the return window with your order number, the item, and the reason. Photos help us resolve it faster.
2. We confirm your request within 24 hours and schedule a free doorstep pickup, usually within 1 to 3 working days.
3. Keep the item packed with its tags and packaging, ready for pickup.
4. Once the item reaches us and passes the quality check, we process your refund or send your exchange.

• Exchange for a different size or colour of the same product, subject to availability. There is no exchange fee.
• If your preferred size is out of stock, you can choose a refund instead.
• We reserve the new piece as soon as your exchange is approved and ship it once the original is picked up.

• Prepaid orders: refunded to the original payment method within 5 to 7 working days after the quality check. UPI refunds are often faster.
• Cash on delivery orders: refunded to your bank account or UPI ID, which we will ask you to share securely.
• Delivery and cash-on-delivery charges are not refundable, unless the item was damaged, defective or wrong.
• If you used a coupon, the refund is the amount you actually paid for the item.

If an item arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery with photos or an unboxing video. We will arrange a free pickup and a replacement or full refund, including delivery charges.

For the few pincodes our courier partners do not cover for pickups, we will share our return address so you can send the item by a trackable courier. We reimburse reasonable courier charges with your refund or exchange.

You can reach our support team through the Contact us page.

You can also see your orders and their status in My orders.