Frequently asked questions

Choose your size, tap Add to bag, then Place order. Log in with your mobile number or email (we send a one-time code), pick an address and a payment method, and you are done.

You will see a confirmation screen and receive an SMS and email. Your order also appears in My orders.

Orders cannot be edited once placed. You can place a new order, or cancel the first one before it ships and order again together.

Up to 5 pieces of any item per order, subject to stock. When only a few are left, we show it on the product page and in your bag.

Yes. Payments are processed by Razorpay, a leading RBI-compliant payment gateway. Your card, UPI and bank details are entered directly with them and never stored by us.

Cash on delivery depends on your pincode, the order value (up to ₹5,000) and the items in your bag. It may also be switched off for accounts with repeated refused deliveries.

None. Prices include GST. Delivery is free above ₹1,499, and cash on delivery has a ₹49 handling fee. Every charge is shown before you pay.

Don't worry. If the order was not confirmed, the amount is automatically reversed to your account, usually within 5 to 7 working days. If it isn't, contact us with the transaction details.

In Chandigarh, Mohali and Panchkula, Tricity Express delivers the same day or the next day. Across India, standard delivery usually takes 3 to 6 working days after dispatch. See the exact estimate for your pincode on any product page.

Free on orders above ₹1,499, otherwise ₹99. Tricity Express is ₹149.

Open My orders. Once your order ships you will see the courier, the AWB number and a live tracking link.

Yes, before the order is dispatched. Contact us as soon as possible and we will update it.

Not yet. We currently deliver within India only.

Most items can be returned or exchanged within 15 days of delivery, unused and with tags attached. Each product page shows its exact terms. Read the full Returns & exchange policy.

Contact us with your order number and the size you need. We pick up the original for free and send the new size, subject to availability.

Prepaid orders are refunded to the original payment method within 5 to 7 working days after the returned item passes our quality check. Cash on delivery orders are refunded to your bank account or UPI.

Contact us within 48 hours of delivery with photos or an unboxing video. We will arrange a free pickup and a replacement or full refund.

Go to My orders, open the order and tap Cancel order. You can cancel any time before it ships.

The parcel returns to us. For prepaid orders we refund the order value once it arrives. Repeated refusals of cash on delivery orders may switch off cash on delivery for your account.

No. You log in with a one-time code sent to your mobile number or email. Never share this code with anyone.

Go to Account, Privacy & security, Delete my account. You can also download a copy of your data there first.